Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 28, 2026 - 20:00 IST
Update
We would like to inform you that the deployment for the SG region, originally scheduled for Wednesday at 6:00 PM IST, has been advanced to tonight at 8:00 PM IST due to a critical business priority.
To ensure a smooth and reliable rollout, standard validation checks will be performed as part of the deployment.
Revised Deployment Window: Tonight, 8:00 PM IST
There is no expected impact to existing services during this period. We apologize for the short notice and appreciate your understanding as we accommodate this priority.
Posted Sep 28, 2026 - 15:33 IST
Scheduled
The Release for XO (10.30.0/11.29.0) /XO Contact Center (v3.29.0) has been scheduled at this time. While no service downtime is expected during this release, we are sharing this update for your general awareness.
You can find the revised provisional updates by referring to the downloadable pre-release notes below: XO v10.30.0 / v11.29.0 and XOCCAI v3.29.0 Pre-Release Notes This document provides a summary of bug fixes included in this release. The finalized list will be published as part of the official monthly release notes on our documentation site.
During this maintenance window, if you observe any sporadic issues, please refer to our Release Community Guidance for additional information.
We appreciate your continued understanding and partnership as we work to ensure accurate and up-to-date release information.
Posted Sep 18, 2026 - 15:51 IST
This scheduled maintenance affected: Region - Singapore (Bot uptime, APIs, Bot Builder, Bot Administration Application).